Air Sale
AIRFARE RULE
No fees apply where you are entitled to a refund or alternative flight under the Australian Consumer Law or Airnorth’s Conditions of Carriage.
| Fare class | Z, F, P |
| Flight changes | Changes can be made by phoning Airnorth Reservations 1800 627 474 Some changes can also be made online via Manage My Booking. Changes before the day of scheduled departure: At the time of making the change, the relevant fee will apply. A fare difference may apply. Your original airfare may be used as credit towards the payment of the new airfare; Your new booking must be for travel anywhere on the Airnorth network within 12 months of the date that the original ticket was booked. Changes on the day of scheduled departure: Not permitted. The airfare will be forfeited. Re-routing of airfare: Permitted subject to change fee. |
| Name changes | Permitted subject to a name change fee. |
| Refunds | Original airfare may be placed in credit. The credit value can be used as full or partial payment for a new booking for travel anywhere on the Airnorth network within 12 months of the date that the original ticket was booked. |
| Payment | Immediate payment required upon booking. Credit card fees may apply. |
| Credit | Before scheduled departure: Permitted. Your original airfare may be placed onto credit and used as payment of a new airfare; Credit is valid for a maximum of 12 months from the original date of booking. |
| Cancellations | Before or on the day of scheduled departure: Original airfare may be placed in credit and can be used as full or partial payment of a new airfare with applicable change fees. Credit is valid for a maximum of 12 months from the original date of booking. Your new booking must be for travel within 12 months of the date that the original ticket was booked. After the day of scheduled departure: Not permitted. |
| Children/Infants | Children are classified as being over 2 years and under 12 years of age are required to occupy their own seat. Children not travelling with an adult passenger are considered as an unaccompanied minor – a supervision fee will apply. Children fares are charged at 100% of the adult airfare. Infants are classified as being under 2 years of age. Infants not occupying a seat travel free of charge Infants occupying a seat are charged at 100% of the adult airfare. Infants must be accompanied, with a maximum of one infant per adult travelling. More information on travelling with infants. |
| Other | Waitlist is not permitted. All classes include free 20kg checked baggage allowance; 13kg guaranteed and 7kg stand-by* for each adult and child (except infants) when travelling on the E120 aircraft. One piece of baggage must not exceed 32kg. |
Fare rule on Air Saver
Fare rule on Air Flex
The information above sets out the specific fare rules, inclusions, fees and surcharges for each fare type.
These are in addition to your rights under the Australian Consumer Law.